system center service manager 2010 x64 簡體中文 CD

SystemCenterServiceManager2010deliversanintegratedplatformforautomatinganorganization’sITServiceManagementbestpracticesandadaptingthemtomeettheorganization’srequirements.
Itsbuilt-inprocessesforincidentandproblemresolution,changecontrol,andassetlifecyclemanagementarebasedonindustrybestpracticessuchasthosefoundinMicrosoftOperationsFramework(MOF)andtheITInfrastructureLibrary(ITIL).
Throughitsconfigurationmanagementdatabase(CMDB)andprocessintegration,ServiceManagerautomaticallyconnectsknowledgeandinformationfromSystemCenterOperationsManager,SystemCenterConfigurationManager,andActiveDirectoryDomainServices.
ServiceManagerprovidesintegration,efficiency,andbusinessalignmentforITservices.
KeyTechnologies
Awork-flowengineforautomatingallorportionsofITprocessesandforintegratingSystemCentersolutions
AcommondatawarehouseandreportingplatformforintegratingbusinessintelligenceinformationacrossSystemCenter
AconnectorframeworktosupporttechnologyintegrationacrossSystemCenter,otherMicrosoftproducts,andcommonindustrymanagementtools
ACMDBtosupportthemanagementofinformationaboutITservicecomponentsandhowtheyrelatetooneanother
ASelf-ServicePortaltoprovideenduserswithaccesstoITresources,reducingthevolumeofcallstothehelpdesk
AknowledgebasetocaptureandsharepracticalknowledgeforITprofessionalsandendusers